Wow. I actually closed a deprecated savings account via a simple, secure mail message I sent a week ago. I notified them in the email I didn't need any confirmation at all. 2 days later, the account was closed. God bless the fact that customer support is finally embracing the internet. Just think how long that would have taken 3 years ago... I would have had to come back to the branch in person; not an easy task when you live 3000 miles away. Amen. Two thumbs up.